What you will learn

Customer appreciation and reputation management

  • Why customer appreciation is so important

  • Referral Plans

  • Loyalty Programs

  • Reputation Management

  • Handling Negative Feedback

Course Overview

Loving Your Customers

  • 1

    Welcome to Loving Your Customers

    • Welcome & Download Your Notes

    • Loving Your Customers- Why!

  • 2

    Referral & Loyalty Programs

    • Referral Programs: Rewarding Your Advocate

    • Loyalty Programs: Keep them Coming Back!

  • 3

    Reputation Matters

    • Managing and Cultivating Your Reputation

    • Negative Feedback & Customer Service

  • 4

    Resources and Survey

    • Loving Your Customers Survey

    • Loving Your Customers - Slides

Get Started Now

Single Program Purchase